Communicating with customers/partners via email, skype, etc…
Working on client's requirements, amendments, updating and translating in Vietnamese. Coorperating with Training, Production and QA Department to implement the new updates
Handling and solving all emails in a shift, follow up and hand over between shifts
Work with Onboarding team to update templates, comments, image samples that required by partner/client
Handling requests from customer/partner by providing smooth and efficient services and maximizing their satisfaction. Assist them to find images, folders…
Support Production Department to ensure all images are always delivered on time by coordinating with their team and other relevant Dept
When you are assigned to follow up on some special cases related to quality issues, make sure that images are met client requirements by cross checking image quality and consistency
Handling complaint and issues from customer or Partner. Deliver client’s feedback to relevant departments so that they can take action accordingly
Make sure to adjust deadlines in the system correctly according to request from customer or partner
Other tasks as assigned.
Kỹ năng công việc
:
Willing to work in shifts and on weekends
Good communication skills
Being comprehensive, responsive and critical thinking
Good English skills
Flexibility in dealing with office tasks ( email, documents)
Good customer service skills
Good time management skills
General understanding on Photoshop is a plus
Thời gian thử việc
:
2 tháng
Các chế độ khác
:
International, dynamic and friendly working environment
Great opportunities in developing career pathway, English and soft skills
Improve English competency by working directly with foreign colleagues.
Social, healthcare and unemployment insurances complied with labor law.
Up to 15 annual leave days per year
Summer trip allowance, 2 week fully paid off for parental leave, teamwork activities and uniform are provided.
Yêu cầu hồ sơ
:
Interested candidates please send your CV to email: [email protected] with title “CSE - Your full name” before 30th April, 2017
